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Website Terms and Conditions of Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Terra Vitae's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you are not permitted to use our website.

The term 'Terra Vitae' or 'us' or 'we' refers to the owner of the website whose registered office is 197 Union Street, Torquay, TQ1 4BY, UK. Our company registration number is 03959278, we are registered in England & Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are the property of their respective trade mark owners.
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. Third party vendors, including Google, use cookies to serve ads based on a user's previous visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalised advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.)
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright notice

All content, unless otherwise stated, is copyright © 2012 - 2020 Terra Vitae Limited (company 03959278) 197 Union Street, Torquay, TQ1 4BY, UK. All rights reserved.

GDPR Compliance Statement

Terra Vitae Limited. (“Terra Vitae”) respects and complies with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:

Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.

Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Once we have compared your (the subjects') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to another ‘controller’.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

Privacy policy

Section 1 - What do we do with your information?

If you choose to fill in a contact form on our website, we will store that information indefinately and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your explicit permission, we may send you emails about our products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. or mailing us at: Terra Vitae Limited, 197 Union Street, Torquay, TQ1 4BY, United Kingdom

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so.

Section 4 - Data Storage

Your data is stored through Terra Vitae's data storage and databases. We store your data on a secure 1&1 server behind a firewall.

Section 5 - Third-party Services, Adverts & Links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not. You can opt-out by altering your web browser’s settings to reject cookies.

Google Analytics – we use Google Analytics to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Google Adsense - we use Google Adsense to deliver adverts related to the content you are reviewing. Google Adsense does not collect any personally identifiable information about you.

Section 8 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at Terra Vitae Limited below:

FAO: Managing Director

Terra Vitae Limited, 197 Union Street, Torquay, TQ1 4BY, United Kingdom

If you need to get in contact with us you can do this easily. If your enquiry is about a particular product on the website, you can simple contact us  via the product page itself. We receive these quite regularly and it makes it easy for you to explain what the product is and what you would like to know. 

If you have a question about a product that we don't have listed then you can email us on This email address is being protected from spambots. You need JavaScript enabled to view it., leave a message on 0044 1803 297 297 or if your enquiry is burning and you have to know right now, call me on 0044 7791 299 611. Please remember though that I am based in the UK so please don't call me at 8pm your time if you live on the other side of the world.

We ship at the best rate possible for the item weight you have purchased. This is irrespective of what country you are buying from. To calculate shipping cost, we simply use the rates provided by Royal Mail, our preferred shipping partner, as these are totally transparent to you as a buyer. You can see the rates we use by visiting the Royal Main website at   https://www.royalmail.com/current-postage-prices  or you can simply download a copy of their current prices,as of 25th March, 2019 by visiting this link - Royal Mail Shipping Costs (pdf, 530.51 KB).

Terra Vitae is a clearing house for guitar parts, stocks and accessories. We are located in the United Kingdom. Our stock is clearly identified as either brand new, secondhand or NOS (New Old Stock), which means that it's been around for a while and while it's an unused (effectively new) product, the packaging may be damaged or missing. When you buy from us you have exactly the same assurances as buying from any online or physical business. If something goes wrong, we will do everything we can to fix it. That might mean replacing the item where possible, or refunding you if not. Buying stuff from us should hopefully be a pleasant and rewarding process but if not, you can always contact us through this website or by using the information in the Contact Us section.

Stripe Logo

At Terra Vitae we have partnered with Stripe to handle all our customers on-line payments. Doing so allows us to remove the burden of processing highly sensitive data to a dedicated and verified payment operator.

Because of this partnership, our financial details are processed by Stripe and they never reach our servers. This approach makes sure that your card is processed safely and securely.

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