Terra Vitae is a clearing house for guitar parts, stocks and accessories. We are located in the United Kingdom. Our stock is clearly identified as either brand new, secondhand or NOS (New Old Stock), which means that it's been around for a while and while it's an unused (effectively new) product, the packaging may be damaged or missing. When you buy from us you have exactly the same assurances as buying from any online or physical business. If something goes wrong, we will do everything we can to fix it. That might mean replacing the item where possible, or refunding you if not. Buying stuff from us should hopefully be a pleasant and rewarding process but if not, you can always contact us through this website or by using the information in the Contact Us section.